Solicitors in Milton Keynes - Family Law, Motoring Law, Domestic Violence

24/7 out of office hours domestic violence advice line: 0845 450 1281 (local rates apply)

Complaints

At BLM we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service that you have received from us then please inform us immediately, so that we can do our best to resolve matters.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns, as difficulties are often resolved in this way. However, if you would like to make a formal complaint, please see our full complaints procedure here. Making a formal complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently. Their involvement will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first however. Complaints to the Legal Ombudsman must be made in writing:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or

• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them on the details set out below;

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

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NHS Discounts Milton Keynes

Bastian Lloyd Morris LLP is a Limited Liability Partnership and is authorised and regulated by the Solicitors Regulation Authority. Registered in England under company no: OC329737.