At BLM we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service that you have received from us then please inform us immediately, so that we can do our best to resolve matters.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns, as difficulties are often resolved in this way. However, if you would like to make a formal complaint, please see our full complaints procedure here. Making a formal complaint will not affect how we handle your case.
The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently. Their involvement will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first however. Complaints to the Legal Ombudsman must be made in writing:
From the 1 April, 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.
If you would like more information about the Legal Ombudsman, please contact them on the details set out below;
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority (SRA) can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Bastian Lloyd Morris LLP is a Limited Liability Partnership and is authorised and regulated by the Solicitors Regulation Authority. Registered in England under company no: OC329737.